Frequently Asked Questions

Where is U Street Music Hall Located?

Halfway between the blocks of 11th and 12th, and U Street Northwest. 1115 U Street NW, Washington, D.C. Look for the black awning.

How can I purchase tickets for U Street Music Hall?

Advance tickets are available via Ticketfly.com unless otherwise noted. Advance ticket sales end one hour before doors open. Ages 18-20 must purchase an advance ticket for Friday and Saturday night shows.

Additional tickets will be available at the box office the night of each show, on a case-by-case basis. Our box office is only open when our venue is open.

I purchased advance tickets via ticketfly.com, but cannot attend the show. I am giving the tickets to a friend of mine, but my name is on the Will-Call list. How can I change my name on the Will-Call list to my friend’s name?

Please contact ticketfly support at least two hours before the doors open to have them change the name on the will call list. The ticketfly call center number is 877-4-FLY-TIX.  You can reach them by email at customersupport@ticketfly.com.

What type of payment does U Street Music Hall accept?

U Street Music Hall’s box office is cash-only. The bars accept cash and credit cards. An ATM is located inside the club.

How old do you have to be to attend shows at U Street Music Hall?

Select live shows presented by U Street Music Hall and all live shows presented 9:30 Club are all-ages. Club nights presented by U Street Music Hall are ages 18 and up.

Do I need an ID to enter the venue?

For any show that is not billed as “all-ages,” a valid, non-expired, government-issued photo ID is required for entry and for purchasing and drinking alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Does U Street Music Hall have seats?

U Street Music Hall is for dancing, not sitting. A limited amount of booth and bar seating is available throughout the club.

Is U Street Music Hall accessible to patrons with disabilities?

U Street Music Hall has elevator access for disabled patrons. Please check in at the front door the night of any show and a staff member will page a manger to give you access to the elevator entrance.

Where can I find out about set times?

Set times, when available, are posted day-of via our Facebook and Twitter accounts.


A show I want to attend is listed as “Free for 21+” before a certain time. I am over 21. Should I buy an advance ticket?

Buying an advance ticket guarantees you entry to a show. Free entry is subject to availability. Some shows do sell out before the event starts or at doors, in which case only advance ticket holders are allowed in.

Is your sound system THAT good?

Yes.

Is there a dress code?

Absolutely not.

Do you have a coat check?

We have a seasonal coat check. Patrons may check their coats at $2 per item. There is a $5 fee for any lost coat check tickets.

Are you near the Metro?

We’re a block from the U Street/Cardozo Metro station – use the 13th & U St. exit, turn around at the top. of the escalator, and we’re on the next block after Ben’s Chili Bowl.

Last Trains from the U Street station run at the following times on Friday and Saturday night.

There is no Red Line transfer possible at these times, leave earlier if you need a transfer.

And at the following times on Sunday-Thursday nights:

There is no Red Line transfer possible at these times, leave earlier if you need a transfer.

Is parking available?

We encourage patrons to use public transportation. U Street Music Hall has partnered with Parking Panda, where you can find and pay for parking in advance. To purchase a parking pass next to U Street Music Hall, go to U Street Music Hall’s page at Parking Panda.

What is your photo/video/audio policy?

Recording policies are at the bands’ discretion and change night to night. No photos/video/audio recording is allowed during DJ events.

Where can I find the most current information about upcoming shows at U Street Music Hall?

Shows will be announced on our Facebook, Twitter and website once confirmed. A full listing of our confirmed shows will be available on our website. Sign up for our email list – http://bit.ly/uhall_email

Is U Street Music Hall hiring?

If you’re interested in working at U Street Music Hall, please submit a resume via email to info@ustreetmusichall.com.

I would like to DJ at U Street Music Hall, where can I send my demo?

Please send all demos to booking@ustreetmusichall.com.

I would like to hold a private event at U Street Music Hall, who should I contact?

For private event inquiries, please contact events@ustreetmusichall.com.

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